NXTGENUK

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Refund Policy

Refund Policy

Refund Policy

At NxtGenUK, we strive to ensure customer satisfaction by providing reliable eSIM solutions and digital products. However, due to the nature of our digital services, certain refund limitations apply. This Refund Policy outlines the circumstances under which refunds may or may not be granted.

1. General Refund Policy

1.1 Non-Refundable Services:
Refunds cannot be issued for:

  • eSIM services or digital products that have been activated, redeemed, or utilized
  • Voucher codes that have been received, redeemed, or have expired

1.2 Exceptions:
Refunds may be considered on a case-by-case basis for:

  • Transactions proven to result from technical errors on our platform
  • Unauthorized charges due to verified fraud or payment gateway errors

2. Eligibility for Refunds

To qualify for a refund, you must:

  • Submit a refund request within 14 days of the original purchase
  • Provide proof of purchase, such as a transaction receipt or order confirmation
  • Ensure that the digital product or service has not been activated, redeemed, or utilized

3. Refund Request Process

To request a refund:

  1. Open a support ticket through our website or B2C platform by navigating to the Support section
  2. Provide your order details, including the transaction ID, date of purchase, and reason for requesting a refund
  3. Our team will review your request and respond within 5–7 business days

4. Refund Processing

4.1 Approved Refunds

  • Refunds will be processed back to the original payment method
  • Please allow up to 10 business days for the funds to appear, depending on your payment provider

4.2 Denied Refunds

If your refund request is denied, we will provide a clear explanation. Denied requests cannot be appealed unless new supporting evidence is submitted.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Services that have been successfully delivered and activated
  • Issues caused by user error, including incorrect information entered during purchase or activation
  • Expired voucher codes or promotional items
  • Dissatisfaction with service quality unrelated to verified technical issues

6. Chargebacks and Disputes

We encourage customers to contact NxtGenUK before initiating a chargeback or dispute with their payment provider. Unauthorized chargebacks may result in account suspension and restriction of future purchases.

7. Amendments to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our website with the Effective Date noted. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Refund Policy, please contact us: